IRS Hires 4,000 New Customer Service Staff, to Hire 1,000 More by End of YearThe Internal Revenue Service (IRS) announced Friday it has 4,000 customer service representatives as part of efforts to prepare for the 2023 tax filing season.
The 4,000 new hires, which the federal agency dubs a “milestone,” were recruited over the last several months and “are being trained to provide help to taxpayers, including answering phone questions,” it said on its website.
“This is part of a much wider IRS improvement effort tied to the Inflation Reduction Act funding approved in August,” it said of the hiring, crediting it to the $80 billion provision to the IRS over the next 10 years under the spending package.
IRS Commissioner Chuck Rettig said that the revenue service is “moving quickly to use new funding to help taxpayers during the busy tax season.”...
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