Sunwing ‘Incredibly Sorry’ After Holiday Travel Disruptions Leave Customers Stranded

Started by Epoch-Times-Bot, Jan 05, 2023, 04:52 PM

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Epoch-Times-Bot

Jan 05, 2023, 04:52 PM
Sunwing 'Incredibly Sorry' After Holiday Travel Disruptions Leave Customers Stranded

Sunwing has issued an apology to passengers left stranded after winter storms upended operations but says “most of our customers enjoyed their holidays with minimal disruption.”
In a joint statement on Thursday, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines president Len Corrado said they are “incredibly sorry for letting our customers down.”
“We regret that we did not meet the level of service our customers expect from Sunwing,” the executives said.
“We had clear failures in execution, particularly in responding to weather-related delays and the aftermath of severe weather disruptions, which limited our ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights.”...

Source: Sunwing 'Incredibly Sorry' After Holiday Travel Disruptions Leave Customers Stranded

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